Refund & Return Policy
🛡️ Refund & Return Policy
🇨🇭 30-Day Money-Back Guarantee — No Questions Asked
How It Works
You have 30 days from the day you receive your order to return it for any reason. Even if you simply changed your mind.
- Email us at allengchour@gmail.com with your order number
- We'll send return instructions
- Send the product back (you cover return shipping)
- We refund you within 14 days of receiving the return
Conditions
- ✅ Product must be in original condition
- ✅ Original packaging preserved
- ✅ Within 30 days of delivery
What's Not Returnable
- Opened essential oils (hygiene)
- Custom or personalized items
Damaged Items
If your item arrives damaged: Send a photo within 48h to allengchour@gmail.com. We'll send replacement or refund — your choice. We pay return shipping in this case.
EU Right of Withdrawal
EU customers also have the 14-day statutory right of withdrawal. See our Withdrawal Instructions.
Refund Method
Refunds go back to your original payment method (credit card, Apple Pay, etc.) within 14 days of us receiving your return.