FAQ — Everything You Need to Know

❓ Frequently Asked Questions

Find answers to everything about LuxeStyle. Not here? Email me directly: allengchour@gmail.com

📦 ORDERS & SHIPPING

How long does shipping take?

7-14 business days worldwide. Express available on request: 3-7 days. We ship directly from manufacturers — that's why these prices are possible.

Where is my order?

You receive a tracking email 2-3 days after order. Track via our tracking page. Questions? Email us!

Do you ship internationally?

Yes! We ship to Switzerland, EU, US, UK, Canada, Australia, and most countries worldwide.

How much is shipping?

Calculated at checkout based on country. Free shipping over CHF 50 / €50 / $60 in most markets.

What payment methods?

Credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shopify Pay. All secured via Shopify Payments.

🛡️ GUARANTEE & RETURNS

30-day money-back — is it real?

YES, 100%. Doesn't work, you don't like it, damaged — you get your money back. No discussion. Email allengchour@gmail.com.

What if the product arrives damaged?

Send a photo + order number. We send replacement or refund — your choice. No complicated forms.

Who pays return shipping?

For defects/wrong items: WE pay. For changed mind: YOU pay ($10-15). But we're flexible — talk to us!

🛒 PRODUCTS

Are products authentic?

Yes, all products are originals from manufacturers. We test before listing and back with 30-day guarantee.

What's the quality like?

Premium. We curate carefully, test, and describe honestly. Check our money-back guarantee — your safety net.

Does diffuser work with any essential oil?

Yes, all pure essential oils. Please NO perfume oils (clog the unit). Recommendation: Our 6-pack set.

Electronics warranty?

Yes, 12-month manufacturer warranty + 30-day LuxeStyle money-back.

📞 CONTACT

How can I reach you?

📧 allengchour@gmail.com (always)
📱 +41 79 538 28 14 (Mon-Fri 9-18 CET)
📍 Hühnerhubelstrasse 37, 3123 Belp, Switzerland

Who is behind LuxeStyle?

Me, Alleng Chour, from Belp BE. Read my story on the About page!

🤔 Question not answered?

Email me DIRECTLY — I reply personally (usually within 24h):

allengchour@gmail.com

LuxeStyle — Premium Style. Swiss Soul. 🇨🇭